Refund policy

Return & Refund Policy

Return Policy

Eligibility for Returns

  • Only damaged or defective items are eligible for a refund.

Return Process

  1. Contact our customer service team via email or through the website to request a return.

  2. Provide your order number, item(s) to be returned, and the reason for return.

  3. Once approved, you will receive a return authorization and the return address.

  4. Ship the item(s) using a trackable shipping method.

  5. Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Refund Policy

Refund Eligibility

  • Once the returned item is received and inspected, you will be notified by email regarding the approval or rejection of your refund.

Processing Time

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued to the original payment method.

  • Please note that processing times may vary depending on your payment provider.

Partial Refunds

  • Items returned in a condition that is not original, damaged, or missing parts for reasons not caused by Retrocoremay qualify for a partial refund.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 3 days of delivery.

  • Provide a clear description and photo evidence of the issue.

  • Retrocore will cover return shipping costs and either:

    • Send a replacement item, or

    • Issue a full refund.

Contact Information

  • Website: Live Chat